Cloud Contact Center
Get the sophisticated, easy-to-use tools you need to manage, measure and optimize your call center’s performance.
Without the right tools, the modern call center can be a chaotic place. Skills routing. Resource optimization. Customer interactions coming in on every channel from call and email to chat and social media. Fortunately, there’s a tool that can help you impose order on the chaos and gain new efficiencies in the process. It’s MiCloud Contact Center from Mitel.
With MiCloud Contact Center, you get the full benefits of our call center platform hosted in the cloud for greater flexibility, more reliability and lower costs.
It lets you free up resources, enhance the quality of the service you deliver and work smarter. And it comes complete with interactive voice response (IVR), automatic call distribution (ACD) and a host of productivity-boosting apps to make your call center an even more valuable asset for your organization.
Join us for the new era of customer interactions.
All Types and Sizes
Support for call centers large and small, formal and informal, inbound and outbound
Engage in phone, chat, email, SMS and social media customer contact through a single interface
Seamlessly support multiple sites and remote agents
Streamline operations with monitoring, reporting, forecasting, agent productivity tools and more
Free Up Capital
Cut operating expenses for hardware, maintenance and IT headcount
Enjoy the enhanced reliability and redundancy of a cloud-based solution