ShoreTel University Management
Director of Education Services
Michael joined Mitel in November of 2014. Prior to his arrival he spent fifteen years in the semiconductor industry both as an engineer and trainer. In his last role he was the director of functional academies and was responsible for launching two global initiatives for sales and marketing reaching thousands of employees globally. Michael is a certified Miller Heiman instructor and holds Master’s degrees in engineering and education.
Senior Manager, Curriculum Development
Keith started with the company in July 1998 and has worn many hats. Besides being one of the first Sales Engineers covering the US & Canada, he has also worked in the Mitel Global Services and Marketing organizations. Over the years Keith has delivered hundreds of Sales and Technical training classes along with product demonstrations to audiences around the world. Keith has a degree in Information Systems Management and manages a team of Instructional Designers and Curriculum Developers who build global training programs through Mitel University for Mitel Partners and their end user customers.
Technical Training Manager
Tom Wenneson has an extensive background in training and education, both in the military and high-technology industries. While in the military, Tom flew in combat operations during the first Gulf war in Operation Desert Storm. He later became an instructor pilot on the AH-64 Apache helicopter. In 1995, Tom joined Applied Materials as a technical trainer in the semiconductor industry, training on Scanning Electron Microscopes and Ion Implantation. Tom brought his training experience to Mitel in 2009 and never looked back! Tom is a graduate of the United States Military Academy at West Point with a degree in Mathematics and Operations Research.
Manager, Sales Training
Laura is a passionate educator with a career in telecom sales, technical education and Executive Briefing experience spanning 20 years. Laura joined Mitel in 2008 as a sales instructor, but has also held the position of Area Sales Manager for the South Texas region. In 2013, Laura joined the Cloud solutions team as a partner trainer and currently leads a team of sales trainers delivering global training courses on Mitel's entire line of UC solutions. Despite her busy training schedule, Laura still manages to spend time with her family traveling, hunting and watching sports. She is a loyal fan of the Texas A&M Aggies, Dallas Cowboys, San Antonio Spurs and Los Angeles Dodgers!