ShoreTel Salesforce Call Reporting Service

Recommended for:

Any company using Mitel and Salesforce (Enterprise Edition or higher)


Mitel is now providing continuous, near real-time import of CDR to Salesforce. Mitel Call Detail Reporting (CDR) data is automatically correlated with Salesforce entities (Accounts, Contacts, Leads & Opportunities). Mitel's Call Reporting Service enables integrated Mitel/Salesforce analytics using Salesforce Reporting capabilities. With Mitel, you can capture missed calls, calls made via Mitel Mobility, and Mitel Workgroups within the Salesforce application. Our package includes six pre-built reports to track calls and call volume by user or by Account, Contact, Lead, and Opportunity. Pre-built reports allow for creation of a virtually unlimited number of customized reports


  • Gain unprecedented insight into business operations with sophisticated analytics
  • Leverage integrated Mitel/Salesforce analytics to refine business processes
  • Boost customer service and extend your competitive advantage by unleashing the full potential of the tools your workforce uses every day