How Can We Help?Communications Solutions that Improve Customer Interactions
Today, customer service expectations are higher than ever. Customers expect to interact with your business in ways that are accessible, convenient and most of all, simple. But as the boundaries between B2B and B2C continue to blur, customers of all kinds are demanding the same effortless, always-available, personalised experiences.
With our integrated Mitel Connect Contact Centre solution, you can easily extend your business phone system to connect customers to the right contact centre agent right away, while automatically tracking and integrating customer interaction activities.
Our flexible call centre software provides powerful features like queue management, supervisor dashboards and an intuitive agent interface to help accelerate resolution times and deliver greater business insights for management. Plus, Mitel’s contact centre solution offers the same freedom of choice as our IP phone systems - available as cloud contact centre, onsite contact centre or a hybrid deployment – making it easy to increase agent productivity and delight customers.