MiContact Center Business

Enterprise-grade, omnichannel customer experience management platform designed to power customer-centric organizations.

MiContact Center Business is a flexible all-in-one customer experience management platform for small, basic business needs to sophisticated enterprise-grade contact centers. Supported on the MiVoice Business, MiVoice 5000, and MiVoice 400 call managers, it dramatically reduces the complexity and frustration associated with integrating multiple tools and provides deep insights into data and performance. Effortlessly integrate with existing systems and easily scale to meet demand without sacrificing performance, reliability, or security.

MiContact Center Business includes: real-time, historical, and customizable reporting tools; highly customizable speech-enabled Interactive Voice Response (IVR) routing; omnichannel workflow routing (voice, email, fax, chat, SMS, social, and 3rd party media); outbound dialing and messaging; and integrations with Salesforce.com and other leading-edge Customer Relationship Management (CRM) systems.

By sharing the UC client, softphone, presence and chat functionality with the rest of the organization, MiContact Center Business breaks down operational silos between contact center workers and back-office employees, reducing handling times and increasing the likelihood of first contact resolution.

With MiContact Center Business you’ll have everything you need to transform the way you interact with your customers: call recording, quality management, forecasting, workforce scheduling and adherence built in so you can easily coach agents and improve performance,  while ensuring regulatory compliance.

Weave the Customer Into the Fabric of Your Business

  • Give customers the freedom to engage with you on their preferred device/media
  • Provide seamless, quality interactions across all media
  • Gain views into the entire customer journey

Exceed Customer Expectations

  • Ensure you are available where and when your customers want to interact
  • Streamline business processes
  • Improve customer satisfaction

Respond with Agility

  • Break down operational silos and improve productivity
  • Scale as your business grows
  • Leave it to the experts with a proven track record
  • Maximize Return on Investment and reduce Total Cost of Ownership

 

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